How do I know my username and password?

• Your username, password, and MCCC email will be emailed to the personal email address that you provided to the college. For students, this is the email you put on your application. For employees, this is the personal email entered by Human Resources.

When do I get my username, password, and MCCC email?

• Students: Your username, password, and new MCCC email address are typically created within 1 business day after Admissions accepts your application. When created, an email will be sent to you with your new credentials.
• Employees: Your username, password, and new MCCC email address are typically created within 3 business days of HR entering your position and hire date. An email will be sent to you with your new credentials the day prior to the position hire date as entered by HR. If HR enters the information on or after your new hire date the information will be sent when the credentials are created. However, you should allow up to 3 business days for your account is be created.

Please Note: It may take up to 24 hours for your credentials to sync between all systems. If, after 24 hours, you still cannot log in, please contact the IT Helpdesk by going to  https://mitts.mccc.edu or call 609-570-3300.

I did not get an email with my username and password. What do I do?

• Check your spam/junk folder.
• Search your email for an email from NoReply@mccc.edu.
• Search your email for an email with the subject of “MCCC Account Credentials”.
• If you’re a student, check that the email you entered on your application is correct. If incorrect, contact Admissions to update it.
• If you are an employee, check with HR to validate your personal email address.

What do I use to log in, my email or username?

• In most places you use your email address and password. However, there are a few places that require just the username. The application should make it clear how to enter your credentials.

I still can’t locate my username or password. What do I do?

• If you still cannot find your credentials, please contact the IT Helpdesk by going to  https://mitts.mccc.edu or call 609-570-3300.

I received my login and password, what do I do now?

• To get started, log in to  MyMerceror  Self-Service.
• Enter your email address and password provided in your MCCC Account Credentials email.
  
• The first time you login, you will be prompted to provide additional information. This information will be used for multi-factor authentication and password recovery.
  
• You have the option to select either:
  
  A. “I want to set up a different method” to use a personal email address, personal cell phone, or challenge questions. For ease of use, we recommend that you select this method. The directions below assume that you will select this option.
  B. Or, you can select “Next” to install Microsoft Authenticator application on your phone. It is easier to select “I want to set up a different method”. If you prefer to install Microsoft Authenticator you can follow these directions: Set up the Microsoft Authenticator app as your verification method - Microsoft Support
  
  
• Follow the prompts. If you select “I want to set up a different method” you will be prompted to “Choose a different method”. You can update and additional methods later.
  

How to I manage my security?

• MCCC uses Microsoft Azure to manage authentication. You may view and manage your authentication at:  https://myaccount.microsoft.com/. On this site you can see and update your authentication methods, view the devices you’ve logged into, change your password, and view recent logins information. Additional methods of updating your security info are also listed below.

How do I update my multifactor authentication?

1. To change your MFA settings, go to https://mysignins.microsoft.com/security-info
2. Login using your MCCC account.
   
3. Click Add sign-in method.  It is recommended that you add multiple methods.
   

Some websites are not on the mccc.edu domain. Are they safe to use?

• MCCC utilizes third party vendors to provide a wide range of services to our students and employees. Below is a list of trusted vendors, domains, and websites.