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MercerOnline

Student Frequently Asked Questions

  1. How can I get information about online classes at Mercer County Community College?
  2. Are online classes right for me?
  3. What is Blackboard Learn?
  4. How to get technical help with Blackboard?
  5. How do I access and login to Blackboard:
  6. When will I be able to access my online class?
  7. What do I do if this is my first online course?
  8. I have just received the MercerOnline orientation letter. I have tried to log in with the information provided, but I am unable to log in. What's the deal?
  9. Can I use any web browser to access Blackboard?
  10. When clicking to view material in my class, I receive a notification that my browser has blocked a pop-up window. How do I disable my pop-up blocker?
  11. What computer hardware will I need while I am taking an online class?
  12. How do I reply to a discussion board thread...create a blog entry...take a test online... access the groups tool...send email from my course...edit my personal Information?

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Registration and other non-Blackboard questions:

  1. How do I register for online classes?
  2. How do I login to MyMercerPortal?
  3. How do I pay for my course?
  4. How can I make sure my course will transfer?
  5. How do I request for an official Transcript?
  6. How much does it cost to take a course?

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  1. How can I get information about online classes at Mercer County Community College?
    • You can visit our home page at the college main website.

  2. Are online classes right for me?
    • You may want to consider a MercerOnline course if you…
      • Have access to a computer and reliable Internet access.
      • Work, family or other commitments prevent you from attending classes on campus.
      • Are highly self-motivated and work well independently.
      • Can budget your time effectively and meet deadlines.
    • You should not take a MercerOnline Course if you...
      • Don’t have your own computer.
      • Have limited Internet access.
      • Have never "surfed the Web."
      • Find it difficult to manage your time and work independently.

  3. What is Blackboard Learn?
    • Blackboard Learn is a Learning Management System used by Mercer County Community College to enhance student-instructor and student-student communication by providing centralized access to online classes and class information. Students will be able to log on at any time, day or night, to complete course work.

  4. How to get technical help with Blackboard? Contact MercerOnline at:
    • Phone - 609-570-3389
    • Email- merceronline@mccc.edu
    • Visit us in Communications Building, room CM120 on the West Windsor campus from 9:00am-5pm, Monday-Friday.

  5. How do I access and login to Blackboard:
    • Access Blackboard at: https://mccc.blackboard.com .
    • Login to Blackboard using the following format:
      • USERNAME: firstname.lastname
      • PASSWORD: birthdate - (MMDDYY)

  6. When will I be able to access my online class?
    • Your course will be available a few days before the official start date of the class.

  7. What do I do if this is my first online course?

  8. I have just received the MercerOnline Blackboard Information Sessions letter. I have tried to log in with the information provided, but I am unable to log in. What's the deal?
    • MercerOnline sends the Blackboard Information Sessions letters a week or two before classes normally begin. In most cases, your instructors are still working on fine tuning their course materials for the upcoming semester. You will be able to log in a few days before the official start date of the class.

  9. Can I use any web browser to access Blackboard?
    • Mozilla Firefox and Google Chrome are the recommended web browsers to use to access your online course.
    • Mac users can use Safari, Mozilla Firefox or Google Chrome.
      • Internet Explorer is not compatible with Blackboard.

  10. When clicking to view material in my class, I receive a notification that my browser has blocked a pop-up window. How do I disable my pop-up blocker? Depending on what browser you are using, please click on one of the links below.
    If you are still having issues, please contact us at 609-570-3389 or merceronline@mccc.edu.

  11. What computer hardware will I need while I am taking an online class?
    • A reliable desktop or laptop computer
      • Mobile device can be used to view course material but we highly recommend you use a desktop or laptop to complete assignments.
    • You will need a high speed Internet connection in order to work online.

  12. How do I reply to a discussion board thread...create a blog entry...take a test online... access the groups tool...send email from my course...edit my personal Information?
    • Attend one of our orientation sessions to view a demonstration.
    • This information can also found on the Blackboard Student help page.
    • You can also find video tutorials for students when you login to your Blackboard account. Select the Green tab “Help!” to view the tutorials.

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Registration and other non-Blackboard questions:

  1. How do I register for online classes?

  2. How do I login to MyMercerPortal?

  3. How do I pay for my course?
    • Log into the MyMercer Portal.
    • Under Student Financial Info choose a payment type and complete the transaction.
    • If you’re having difficulties with payment contact the Bursar’s office at 609-570-3499 or bursar@mccc.edu and they will assist you with the process.

  4. How can I make sure my course will transfer?

  5. How do I request for an official Transcript?
    • Go to Mercer’s Transcripts page to obtain and fill out a transfer request form.

  6. How much does it cost to take a course?



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