Customer Service

Benefits for the participants:

• Identify customer service challenges in your
• Explore a foundation for customer service
• Identify factors that can contribute to communication
• Learn how to better manage potentially unproductive
• Learn to create positive memorable experiences for all

Course Description:
Participants will discuss what is needed to build a stronger customer service commitment and to improve relations with both customers and fellow employees.

What You Will Cover:

• Welcome and Introduction
  • Workshop Goal and Objectives
• A Foundation for Excellence in Customer Service
  • Characteristics of Good Customer Service
  • Customer Service Customer Satisfaction
  • In-person, phone, and e-mail best practices
• Caring Customer Service
  • Components of Caring Customer Service
  • Strategies for Success
• Communication
  • Managing Dissatisfaction, Friction and Discord
• Creating Positive Memorable Experiences
  • Pulling It All Together
  • Case Scenarios
• Closing
• Action Plan and Feedback

Course Hours: 8 hours