MCCC MCCC MCCC MCCC
News at MCCC
MCCC
MCCC
MCCC
MyMercer
MCCC
menu bg FUTURE STUDENTS CURRENT STUDENTS ABOUT MCCC ACADEMICS STUDENT SERVICES AND FINANCIAL AID NONCREDIT COURSES AND CONTINUING EDUCATION BUSINESS AND PROFESSIONAL TRAINING/DEVELOPMENT YOUTH PROGRAMS & COMMUNITY menu bg
MCCC arrow Non-Credit Courses and
    Certificate Programs

line
arrow Non-Credit Online Courses
line
arrow Professional Development
line
arrow Career Training Institute
    @ Trenton Campus
arrow State-Funded Training
line
arrow Class Registration
line
arrow Policies, Student Information
line
arrow Forms
line
arrow News & Events
MCCC
Center for Continuing Studies Programs
arrow Business & Management
line
arrow Computers & Information
    Technology

line
arrow Construction and UCC
line
arrow NICET, Highway Engineering
    & Transportation
MCCC arrow ESL & Languages
line
arrow Teaching
line
arrow Health Professions
line
arrow Design
line
arrow Personal Interest
MCCC arrow Culinary
line
arrow Fitness & Recreation
line
arrow Emergency Training
line
arrow Swim
line
arrow James Kerney Campus
MCCC
spacer
arrow Small Business        arrow AMA Certification        arrow Nonprofit        arrow Project Management        arrow Bookkeeping & Payroll        arrow SHRM
spacer
spacer spacer

American Management Association

For students who began the above noted AMA Certificate Program prior to Spring 2017, any of the following courses can be taken to finish or continue that certificate program. All classes below can be taken to complete the AMA certificate in either Management or AMA Project Management and can be used to satisfy a core or elective requirement. Please take the class that interests you the most. For questions regarding the status of your certificate and what you need to take to complete or continue, please email Katie Calabrese.


Customer Service

Secure an overall competitive advantage through distinctive customer service. In today’s customer-oriented business environment, "people skills" are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as the performance of your team—and company. This seminar gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and keep your customers coming back.

1.5 CEU. Cost: $280 (Tuition $135, Administrative fee $25, Book fee $120)
NCBUS-CS060-01

January 24 - February 21

5 sessions / Tuesdays / 6:30-9:30pm

Instructor: TBA

Setting, Managing and Achieving Goals

This is a hands-on guide to both setting and redefining goals, as well as a nuts and bolts planning resource for achieving those goals. You’ll learn how to: implement five proven goal-setting criteria to increase chances for success, tie in departmental or work-unit goals to the larger organization’s mission, develop a credible selling strategy to facilitate a wider buy-in of each goal, create an action plan to carry out the goals, and track goals to make certain you accomplish objectives on time.

1.5 CEU. Cost: $280 (tuition $135, administrative fee $25, book fee $120)

NCBUS-CS004-01

January 30 - February 27

5 sessions / Mondays / 6:30-9:30pm

Instructor: Edward Kurocka

How to Manage Conflicts in the Organization

Master the strategies, tactics and insights you need to gain control of tough conflict situations. No one likes a conflict but it’s important to discover how to spot potential interpersonal conflicts and defuse them before they flare up. Understand how, when and where and why to apply the five favored conflict-resolution approaches, and develop the insight and intuition you need to make them work.
1.5 CEU. Cost: $280 (tuition $135, administrative fee $25, book fee $120)
NCBUS-CS025-01 

March 13 - April 10

5 sessions / Mondays / 6:30-9:30pm

Instructor: Edward Kurocka

Principles of Professional Selling

Thousands of salespeople have increased their productivity by attending AMA’s most popular professional sales training seminar. No matter how great your product or service is or how talented a salesperson you are, you will not be able to close the deal if you cannot tell your clients how what you’re selling will benefit them. Through this intensive professional sales training seminar, you will learn how to gain your clients business by earning their trust. We take you through the entire sales process and show you the most modern sales methods today—consultative/solutions selling. You’ll leave this professional sales training workshop better equipped to develop presentations that meet your clients real needs, create a specific sales plan to achieve your sales goals, and influence the right buyers while closing the sale with ease.
1.5 CEU Cost: $280 (Tuition $135, Administrative fee $25, Book fee $120)
NCBUS-CS062-01 

March 14 - April 11

5 sessions / Tuesdays / 6:30-9:30pm

Instructor: TBA

Time Management

Do you find yourself overloaded with work? Do you feel so stretched to the limit that you can't set priorities? Are you exhausted daily without accomplishing your goals? If you answer yes to one or more of the above, it's time to make real choices about how and when to spend your time. Every minute of your day impacts the business. This seminar will help you identify causes of procrastination and indecision, pinpoint personal time-wasters and increase your concentration and focus. You’ll learn to schedule your time more effectively, stay on track and keep important goals top of mind, so you can stay in balance and be more effective and productive.
1.5 CEU. Cost: $280 (Tuition $135, Administrative fee $ 25, Book fee $120)
NCBUS-CS063-01

March 16 - April 13

5 sessions / Thursdays / 6:30-9:30pm

Instructor: Jim O'Donnell


AMA Certificate in Business Communication (Level 1)


This certificate program is for high-performing professionals who want to develop powerful techniques and a responsive communication style.
Upon completion, you will have competencies and a solid foundation to help you:
• Flex your style to effectively receive and transmit information, ideas, thoughts, feelings and needs
• Captivate your audience and deliver your presentation with high levels of authority
• Polish your writing and select precise words that are simple, short and clear

In order to be eligible for the certificate students must complete the following three classes within 24 months from the start of their first class:
• How to Communicate with Diplomacy, Tact and Credibility
• Strategies for Developing Effective Presentation Skills
• Business Writing for Success

How to Communicate with Diplomacy, Tact and Credibility
Learn how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.
1.5 CEU Cost: $280 (Tuition $135, Administrative fee $ 25, Book fee $120)

NCBUS-CS064-01 

February 6 - March 6

5 sessions / Mondays / 6:30-9:30pm

Instructor: Jim O'Donnell

Strategies for Developing Effective Presentation Skills
Unstable economic times can mean fast and frequently unexpected organizational changes, greater responsibilities and new projects and initiatives. Being a confident, polished speaker is not only necessary but well-advised in order to communicate such matters effectively and persuasively. This 3-day seminar offers presentation tips and strategies to help you develop your presentation skills and learn how to present your ideas with conviction, control and poise—and without fear. Through in-class practice, you will gain the specific presentation skills and direction you need to become comfortable with your own style while receiving expert advice on how to handle especially challenging situations.
1.5 CEU. Cost: $280 (Tuition $135, Administrative fee $ 25, Book fee $120)

NCBUS-CS065-01 

March 20 - April 17

5 sessions / Mondays / 6:30-9:30pm

Instructor: Jim O'Donnell



AMA’s 3-Day Business Writing Workshop: Use our specially developed business writing class

Business Writing for Success
Never underestimate the power of professional writing. With text messaging, chain-emails, Twitter and Instagram, writing content has become quick, punchy and informal. That delivery, when transposed into business communication methods, can come across as terse, unprofessional and grammatically flawed. This workshop will strengthen your professional writing style through instruction on clarity, tone, grammatical insight, peer and instructor review, in-class assignments and writing style discussions. Come away from this class with the tools you need to develop internal and external business memos/announcements, corporate emails and cover letters.
0.6 CEUs Cost: $82 (tuition $57, administrative fee $25)

NCCOM-CS038-01

March 1 - March 15

3 sessions / Wednesdays / 6:30-8:30pm

Instructor: Ashley Buchalla


CONTACT US:

Registration Desk: 609-570-3311

Questions: E-mail us.

Please note our refund policy:
You will receive 100% refund if cancellation is made 10 or more days before the beginning of a class.  We cannot refund if cancellation is made less than 10 days before the class start date.

Top of page



spacer
spacer
bottom
spacer
spacer